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Process Improvement

Regain a sense of clarity and feel like you’re on top of your biz.

 

You love your business but you’re overwhelmed with the chaos of growing, keeping your clients happy, and you’re drowning in all of the messages, files and tools that go with it.

  • The complete time suck of training and re-training every new team member.

  • The tedious emails back and forth to set up appointments and meetings.

  • Repeatedly filling in mind numbing forms and the same information in 5 different places.

  • The constant mess of finding, filing and sharing information, files and passwords.

  • The headache of staying on top of 5 different communications channels and never ending to-do lists.

  • The list goes on right?!

Wouldn’t it be nice if you and your team could feel on top of everything and know exactly what needed to happen next? You’d get some breathing room back and feel clear, calm and in control.

Our process improvement services are customised to your needs to get systems, processes and automations in place that suit your biz, save you time and allow you to grow.

Here are some of the ways we can help you:

ways to delegate tasks quickly and easily

  • So you don’t have to spend hours training and re-training. Your team also love being able to do their job without constantly bugging you

  • Show you a quick and easy way to record yourself explaining a task.

  • We’ll take that recording and create procedure manuals (that include screenshots and links to the recording for your visual learners)

  • Help you Setting up, customising and training on task management apps so that the procedures are actually followed.

ReplaCe Paper forms

  • with online forms that can be completed by you, your team or clients from any device with an internet connection

  • completed forms can be auto emailed to the correct people.

  • automations can be set up for the data to be used in other software

Get your information organised

  • Managing or setting up a database or CRM.

  • Organising Dropbox or Google Drive

  • so Your team has access to and can find what they need to get the job done. But what they don’t need is secure.

  • Passwords storage that is secure but also shareable, so you’re not wasting time searching or resetting passwords.

Here's what you get:

  • A 30 minute strategy call and online questionnaire to go over your current goals and plans and what tasks I can take off your plate.

  • Message me anytime! I know as a business owner we get ideas in the middle of the night. So shoot through any questions or thoughts through as you think of them and I'll get back to you ASAP on my next working day. (Before we get started we'll establish available working days and your preferred online communication tool. eg. Slack, email, comments within Trello.)

  • Any logins you share with me will be securely managed within Lastpass password manager (AES-256 bit encryption ).

  • I'll document any new processes we come up with while working together, for future reference.

 
 

What’s Next?

If what you’ve read here resonates, and you want to take that first step to making a change, then stay in touch and be the first to find out when we’re taking on new clients.

Sign up to the waiting list below, and in the meantime I’ll be sharing my concrete knowledge base and resources, like the apps I use every day, and the ins an outs of hiring a VA, and more, to get you started.

 
I always find Nerin easy to work with, she takes the time to explain things in a way I can understand..
— SHANE WILLIAMS - TOTALLY WORKWEAR PORT STEPHENS
Nerin is structured, efficient and knowledgeable with a range of tools available.
— KATHRYN RIMMER - YIN YANG CONSULTING