Stuck invoices?
AGENCY CLAIm errors?
Let's get your cash flowing again.
Choose the level of support that fits your situation—from expert guidance to full done-for-you cleanup.
Are you sitting on thousands in unpaid invoices?
You've delivered the services. You've done the work. But the invoices are stuck.
Maybe it's portal claims errors you can't figure out. Maybe it's missing documentation or expired plans. Maybe you just don't have the time or expertise to untangle the mess.
Whatever the reason, every day that money sits unpaid is another day your cash flow suffers.
The good news? We've seen this before. We've fixed this before. And we can help you get that cash flowing again.
We put $227,507 back into one client's bank account in just 2 weeks
The situation:
A SIL provider came to us with $360,000 in outstanding invoices, plus they were behind on even generating invoices. They were facing constant portal errors, inconsistent billing processes, and had no clear way to resolve the issues. They were in a cashflow crisis, and considerinig mortgaging houses to cover payroll.
What we did:
Fixed $157,414.88 in portal errors and submitted claims within the first 3 days
Generated $442,868.44 in new invoices in the first week to clear their backlog
Reduced outstanding invoices by $227,507.29 in the first 2 weeks
Implemented systems to keep them on track going forward
The result:
Their outstanding invoices dropped from $360,000 to $78,492 and continue to decrease. They now have consistent weekly claiming cycles and smooth cash flow. (well as smooth as it can be working within the NDIS)
These numbers are bigger becasue they are SIL providing 24/7 care for high needs participants. We have done similar work for support work, behaviour support and support coordination providers.
All have gone on to become ongoing clients.
All have grown their business with the peace of mind that they will get paid for their efforts.
Choose the right level of support for your situation:
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$385
Perfect if you: Want to fix it yourself but need expert guidance.
What you get:
2-hour screen-share troubleshooting session
We identify exactly what's blocking your claims
Step-by-step action plan you can implement
Session recording + written summary
2 weeks of email support for follow-up questions
Best for: Smaller backlogs ($5k-$30k) where you have time to implement but need expert eyes on the problem.
→ [Book Your Session]
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$2,500
Perfect if you: Need hands-on help to get started with the backlog
What you get:
3-week intensive cleanup (up to 30 hours)
Full backlog audit + prioritised claim submission
Portal claims error resolution
Basic claiming SOP documentation
Weekly progress updates
Clear report on what was recovered vs. what's unrecoverable
Best for: Smaller providers (1-25 participants) with $20k-$75k in stuck invoices
→ [Book Discovery Call]
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$4,500
Perfect if you: Have a significant backlog and need comprehensive cleanup
What you get:
Up to 4 weeks comprehensive cleanup (up to 50 hours)
Full audit + complex issue resolution
Portal claim fixes + NDIA contact where needed
Comprehensive claiming SOPs specific to your service types
Weekly progress updates
Handover documentation + option to transition to ongoing support
Best for: Growing providers (25-60 participants) with $75k-$250k outstanding, multiple service types, or persistent portal issues
→ [Book Discovery Call]
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$7,500
Perfect if you: Run a large operation and need white-glove service
What you get:
4-6 weeks comprehensive cleanup (up to 80 hours)
Dedicated team assigned to your account
Everything in Professional + aged debt recovery strategy
Custom process documentation for your specific workflows
Transition planning for ongoing support or team handover
Priority response times
Best for: Established providers (60+ participants) with $250k+ outstanding and complex service mix
→ [Book Discovery Call]
What’s Included :
✅ Audit your entire backlog to identify every stuck invoice
✅ Fix portal claims errors that are blocking submissions
✅ Submit high-value claims first to get cash flowing quickly
✅ Liaise with NDIA and plan managers on your behalf where needed
✅ Document what's recoverable vs. what's not so you can make informed decisions
✅ Create claiming SOPs so this doesn't happen again
✅ Provide weekly updates so you know exactly where things stand
What’s Not Included :
We're transparent about what we can and can't help with:
❌ Invoices where participant plans are exhausted or overspent (we'll document these for your records)
❌ Invoices older than 24 months (aged beyond typical recovery window—we'll flag them but recovery isn't guaranteed)
❌ Creation of missing service agreements from scratch (we'll identify gaps but not draft new agreements)
❌ Participant dispute resolution requiring legal input
❌ Staff training beyond handover documentation
Our proven process:
1. Book your discovery call
We'll discuss your situation and recommend the right option for you (15-20 minutes)
2. Review and sign agreement
We'll send a proposal with clear scope, timeline, and pricing. Pay 50% deposit to secure your spot.
3. Get access sorted
We'll need admin access to your practice management software, portal access, and participant plan documents
4. We get to work
Your dedicated team member(s) will audit, fix, and submit claims while keeping you updated weekly
5. Handover and next steps
Final report on what was recovered, what's unrecoverable (and why), plus documentation to prevent future backlogs. Most clients transition to ongoing support.
We have capacity available this month
We've just completed two major client projects, which means we have availability for new cleanup work.
This capacity won't last long—we're booking on a first-come, first-served basis.
If you've been putting off dealing with your backlog, now's the time to act.
Questions you may have
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We have capacity available this month. Once we receive your deposit, we can typically start within 3-5 business days.
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We'll assess this during your discovery call and recommend the right tier. If scope changes significantly during the project, we'll discuss options with you before proceeding.
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No. We can't guarantee specific dollar amounts because some invoices may be genuinely unrecoverable (expired plans, overspent budgets, participant disputes). However, we commit to submitting every viable claim, resolving every fixable portal error, and giving you clear documentation on what can't be recovered and why.
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Most of our cleanup clients choose to continue with ongoing managed billing support because they've seen how much easier their cash flow becomes.
We'll discuss this option during your final week, but there is no obligation to continue with us.
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Admin access to your practice management software, portal access, participant plan or service agreement documents, and a commitment to respond to our queries within 48 hours during the cleanup period.
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Unfortunately, we can't proceed without proper access. We need to be able to work directly in your systems to resolve issues and submit claims efficiently.
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The cleanup packages are a project-based agreement with no ongoing commitment.
If you choose to continue with managed billing after cleanup, that's a separate monthly agreement.
Ready to get your cash flowing again?
Book a free 15-minute discovery call to discuss your situation and find the right solution.
We have limited capacity available this month and we're booking first-come, first-served.
→ [Book Your Discovery Call Now]
Or if you just need quick guidance: → [Book a $385 Breakthrough Session]
Questions? Email us at support@positivelysorted.com.au or call 02 4044 5049